Your goods will be dispatched via Royal Mail Signed For® 2nd Class
- Free on all UK orders
- All international shipping is a flat rate of £9
Our warehouse team and couriers are working extremely hard to deliver your parcels on time, whilst adhering to strict safety guidelines. The majority of orders are arriving within 7 working days, however some parcels are taking 1-2 days longer to arrive. As always we are on hand to help, please contact us if you have a query.
Royal Mail have added contact free delivery for people who may be self-isolating or unable to open their door to receive parcels.
- They are temporarily not handing over hand-held devices to customers to capture signatures. Postmen and postwomen will instead log the name of the person accepting the item, and can sign on their behalf.
- For all customers (including those who are self-isolating) receiving a parcel that won’t fit through the letterbox, Royal Mail will place the item at the door. Having knocked on the door, they will then step aside to a safe distance while the customer retrieves their item. This will ensure the item is delivered securely rather than being left outside.
- If the customer is unable to come to the door, Royal Mail will issue a ‘Something for You’ card, advising of other ways they can arrange to get their item. For example, by getting a friend or family member to collect the parcel from the local Customer Service Point on their behalf. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.
Pocketbum does offer international shipping. Normal shipping times are 5-8 days, but it can take up to 4 weeks right now during Covid-19 restrictions.
All international rates are calculated at checkout.
Customs, Duties and Taxes
Pocketbum is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you have any questions about your shipment, please contact us.